Safeway NOT Safe? Wells Fargo Does Not Think So.

Safeway Credit Card Compromise

December 26, 2014

Well, this is a personal story. Kind of short, I am sure of my conversation, though Wells Fargo was unable to supply any supporting documentation for their accusation. But, if Wells Fargo says that Safeway Credit Card transactions are automatically suspicious then I think that bears exposure and information

I was shopping at Safeway in San Francisco today (on December 26th, 2014), same location I shop every month and my Wells Fargo branded Visa card was declined. I looked at my app on my phone and verified my available balance, then had the cashier helping me retry my purchase, and again my Visa was declined.

I then used another credit card to complete my purchase.

Upon calling Wells Fargo customer service I was able to determine that my card had been marked as “on hold” for suspicious activity and possible fraudulent purchases. Wells Fargo Customer Service then had me verify my previous ten purchases, along with those that were declined, and reactivated my Wells Fargo Visa card.

But, being myself of course, I wanted to know what triggered a hold on my Visa card. This proved to be a lot more difficult than I think should be. Finally, after the Wells Fargo Customer Service representative was able to access a screen and determine that any Safeway purchases are triggering a fraud warning, and increasing suspicious activity marks for in the Wells Fargo Fraud Detection System for the Wells Fargo Credit Cards.

When I asked directly if Wells Fargo knew of any Credit Card compromises at Safeway he declined to answer.

So, an interesting hour of my day.

.wdnii.

© 2014 NP Inc.